Sentrace, Inc. (“Sentrace,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to information collected when you visit our public website at www.sentrace.io and, if applicable, our client-facing application at www.app.sentrace.io (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.
1. Information We Collect
Personal Data You Provide: We may collect information such as your name, email address, and other contact details when you request an account, interact with support, or otherwise submit information through the Services.
Payment Information: We do not process or store your payment details. Payment processing is handled by our designated payment service providers.
Automatically Collected Data: We automatically collect certain technical information, such as IP address, browser type, device information, and log data. We may use cookies or similar technologies to enhance user experience, remember preferences, and improve the Services.
2. Our Stance on Cookies and Personal Information
No Sale or Marketing-Based Sharing of Personal Information:
Sentrace does not sell or rent your Personal Data to third parties, nor do we engage in cross-contextual behavioral advertising. We only use Personal Data as described in this Privacy Policy, primarily to support and improve the Services, and to communicate with you.
Cookie Use Limited to Necessary Purposes:
We use cookies and similar technologies for:
Strictly Necessary Cookies: Essential for site operation and security.
Functionality Cookies: To enhance user experience (e.g., remember preferences).
Performance Cookies: To understand how the Services are used and to improve their performance.
We do not use cookies to track you across unrelated sites or for targeted advertising unrelated to your use of the Services. You can adjust your browser settings to refuse cookies; however, some features of the Services may not function properly without them.
3. How We Use Your Information
We use Personal Data to:
Manage and support your account
Improve and personalize the Services
Communicate with you, respond to inquiries, and provide customer support
Comply with legal obligations and enforce our rights
We may use aggregated or anonymized data for analytics, service improvement, and security, without re-identifying individuals.
4. Third-Party Providers
We use reputable third-party service providers (e.g., Amazon AWS for hosting, Auth0 by Okta for authentication, Google Workspace and SendGrid for communications, Intercom for customer support) to deliver and enhance the Services. These providers access Personal Data only as necessary to perform their services on our behalf and are bound by confidentiality and data protection obligations.
5. Data Subject Requests and Your Choices
Access and Correction: You may request access to, correction, or deletion of your Personal Data by contacting privacy@sentrace.io. We will respond as required by applicable law.
Opt-Out: You may opt out of using the Services or unsubscribe from emails at any time. Note that certain features may become unavailable if you opt out of certain uses of your data.
6. Retention and Security
Retention: We retain Personal Data only as long as necessary for the purposes described herein or as required by law. For regulatory reasons (e.g., FINRA), certain data may be retained for at least 6 years.
Security Measures: We implement technical, organizational, and physical safeguards to protect against unauthorized access, disclosure, or alteration of your Personal Data.
7. Compliance with U.S. Laws and Other Jurisdictions
Our Services are intended for U.S.-based users. By using the Services, you understand and agree that your Personal Data may be processed in the United States. If you are subject to additional state privacy laws, such as those in California, you may have additional rights. Please contact privacy@sentrace.io to exercise these rights where applicable.
8. Children’s Privacy
We do not knowingly collect Personal Data from children under 13. If we discover that such data has been collected, we will promptly delete it and terminate the associated account. If you believe we have collected information about a child under 13, please contact privacy@sentrace.io.
9. California Notices (CalOPPA)
California residents may request information regarding our disclosure of Personal Data to third parties for their direct marketing purposes by contacting privacy@sentrace.io. We will respond as required by applicable law.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective upon posting a revised version with a new “Last Updated” date. Your continued use of the Services after the effective date of any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Us
For questions or concerns about this Privacy Policy or your Personal Data, please contact us at: privacy@sentrace.io
Last Updated: November 18, 2024
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